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Grievance Redressal

Compliant redressal and scores to be mentioned on website

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

  1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on admin@1729advisors.com. Alternatively, the Investor may call on +91 8826758135.

  2. A letter may also be written with their query/complaint and posted at the below mentioned address:

  3. B-1/B, Near Signature Tower, South City-1, Gurugram, Haryana, India- 122002.

  4. In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed through SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330

 

ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - https://smartodr.in/


 

 

Grievance redressal for accessibility issues

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Annexure B- Grievance Redressal Mechanism (for Accessibility Issues)

Grievance Redressal Mechanism – Accessibility Compliance (SEBI Circular dated July 31, 2025)

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In compliance with the SEBI circular, 1729 Advisors LLP has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).

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  1. Dedicated Channels

  2. Process

    • All accessibility-related grievances will be acknowledged within 2 working days.

    • Resolution/response will be provided within 15 working days.

    • Complex issues requiring longer timelines will be communicated clearly to the complainant.

  3. Escalation Matrix

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